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Refund policy

Return & Refund Policy

At Magnus Homeware, we strive to provide high-quality products and ensure a smooth shopping experience for our customers. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Return Eligibility

Products may be eligible for return or replacement under the following circumstances:

  • The product received is damaged or defective.
  • The product received is different from the product ordered.
  • The product received has a manufacturing defect.

The return request must be raised within 7 days of delivery.

Products must be returned in their original condition, unused and unwashed, along with the original packaging, labels, accessories, and invoice wherever applicable.

2. Non-Returnable Products

Returns may not be accepted in the following cases:

  • The product has been used, washed, damaged, or altered after delivery.
  • Damage caused due to improper use, mishandling, or normal wear and tear.
  • The product is returned without its original packaging, labels, or accessories.
  • The return request is raised after the applicable return period.
  • Minor variations in colour, texture, or appearance that may occur due to lighting or screen settings.

3. How to Request a Return

To request a return, please contact our customer support through the contact details provided on our website.

Please provide:

  • Order number
  • Product name
  • Reason for return
  • Clear photographs/ Unboxing videos showing the issue

Our team may review the submitted information before approving the return or replacement.

4. Return Pickup

Once the return request is approved, we may arrange a pickup through our logistics partner.

Customers are requested to keep the product safely packed with all original packaging and accessories until the pickup is completed.

If a pickup is not available for the customer's location, we may provide alternative return instructions.

5. Replacement

If the product is defective, damaged, incorrect, we may offer a replacement subject to product availability.

If the same product is unavailable, we may offer a refund or another suitable resolution.

6. Refund Policy

Once the returned product is received and inspected, the refund will be processed if the product meets our return conditions.

Approved refunds will generally be issued to the original payment method used for the order.

The time taken for the amount to reflect in your account may vary depending on your bank, payment provider, or payment method.

7. Cancellation

Orders may be cancelled before they are shipped, subject to our order-processing status.

Once an order has been shipped, cancellation may not be possible.

8. Wrong or Damaged Product

If you receive a wrong or damaged product, please contact us within 48 hours of delivery with clear photographs/unboxing videos of the product and packaging.

Our team will review the issue and provide an appropriate resolution, which may include replacement or refund.

9. Shipping Charges

If the return is due to a damaged, defective, incorrect, or incomplete product, return shipping may be arranged or borne by us, subject to verification.

For other types of returns, any applicable shipping or return charges will be communicated to the customer before processing the return.

10. Return Inspection

All returned products are subject to inspection. A return or refund may be rejected if the product does not meet the eligibility conditions mentioned in this policy.

11. Contact Us

For any questions regarding returns, replacements, or refunds, please contact our customer support team:

Email: priyaplastco@gmail.com
Phone: 9082413161 (Mon To Sat – 10 AM to 6 PM )