Returns, Cancellations and Refunds Policy
If you would like to cancel your order before its been dispatched from our fulfillment center, please write to us on whatsapp at 9820988955 with your order details. We will cancel the order without any extra fees.
If the order has been dispatched and you do not want to receive the same, kindly inform our team at whatsapp 9820988955 and refuse to take delivery. We will be deducting to and fro shipping charges and a cancellation fee of Rs. 50.
Returns / Replacements:
If you are not satisfied with a product that you have purchased on the magnus homeware website, you have an option to raise return/replacement request within 3 days of delivery of product. For any used product or delay in raising request, we reserve the right to charge any fees that may be required for replacement of box, rewashing, or entirely disposing off a used product for hygiene purpose.
You can either request replacement unit or return the product and get your money back. To raise return/replacement requests, kindly whatsapp us on 9820988955 along with reason for return/replacement request. Please note that we may ask for photo or videos of the product to approve your request. So, kindly take photos/record videos while unboxing the order.
Please ensure that the product is returned with its original packing, box (if any),bill and any other material that came along with the product. The returned product must be in unused condition as we cannot issue store refunds for products that show signs of use. If these steps are taken, the original purchase amount will be credited to your account.
Please note that for both returns and replacements, there will be a fee of Rs. 100/- and actual two way shipping charges will be applicable.
Please note that the magnus homeware exchange and repair policy is applicable only in India. Unfortunately, at this time we do not accept returns, refunds and exchanges outside of India. In the unlikely event that a product requires a repair within the warranty period, please contact us on whatsapp 9820988955. In most cases, you will be expected to return the product by courier at your cost to an address in India.
Refunds will only be given in the form of store credit or discount coupon of agreed refund value.
The returned merchandise must be undamaged and sent back in its original condition and packaging. There should be no scratches or marks on the item. Any worn or damaged item will not be refunded.
Initially there is no shipping cost included in your purchase invoice when you purchase an item from us. However, this applies only if you keep the item with you. But in case of return, the associated shipping fee of Rs. 100/- will be deducted from the refund amount.